Refund policy

All products sold through The Flow Prop Shop are final. We do not accept returns on these items, as they are sold at closeout prices with the intent to help small businesses keep inventory flowing, and accepting returns would significantly complicate the process. Please trust us when we tell you that you do not want us to offer you a return that includes a 25% restocking fee and round-trip shipping costs deducted from any amount returned. It would be an insult to you and a waste of both our times to discuss a return on a made-to-order and custom product. We are supporting small businesses, we are not Amazon, with love.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages are not the same as a return; this falls under shipping damage and is to be covered by the shipping carrier. For shipping damage, please visit File a Claim | USPS and follow the prompts. You will need a copy of your purchase receipt, pictures of the damaged item and packaging.

 

We cannot accept returns on sale items or gift cards.

Exchanges
Sorry, but this is the same as a return in our eyes. We don't want to keep the custom product on our shelves for 3 years while we wait for someone else to order the same exact thing you ordered, this costs us money. Please take time to consider your purchases in advance when ordering from small businesses.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the order has been made but not shipped, you will be charged a 25% restocking fee. If the order has been shipped, buyer is responsible for all shipping costs and a 25% restocking fee. These are made-to-order products from small businesses, please don't order them impulsively and except us to be understanding when you're doing things that result in us having more work for less money.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]. 
If return is not approved, you will be responsible for additional shipping charges. Failure to pay additional shipping charges within 30 days of return denial will result in a lien or debt collector. Yes, this sounds extreme, but we are sick and tired of scammers.